About us:
Hughston Clinic Orthopaedics has an exciting opportunity to join our family as a Patient Care Coordinator at our Location office. 

At Hughston Clinic Orthopaedics, we put patients first. For over 70 years, Hughston has remained committed to providing high quality patient care. We have several locations in Nashville and the surrounding cities in Middle Tennessee.

Our mission is to provide world-class service for all our patients. We strive to be the best provider in orthopedic care, and continue to support and encourage our patients to resume a more active lifestyle. We are looking for candidates who put the needs of patients above all else, are ethical and honest, treat everyone with dignity and courtesy, and do the right things in the right way.

Hughston offers competitive pay plus comprehensive benefits, including Medical, Dental, Vision, Paid Time Off, Holiday Pay and more. Our 401(k) plan provides a company safe harbor contribution to help you get started in saving for your retirement.

Position Goal: 

The Patient Care Coordinator works under the general direction of a physician utilizing communication and management skills to coordinate seamless care delivery for patients. Will act as a patient advocate to assure the patient's access to health care during their entry into and through the services of the clinic.

Position Responsibilities:

• Act as the liaison for referring practices for ease in access and integration of patients into the surgeon’s clinic.
• Act as contact for clinic providers, patient and family, outside agencies, outside staff and general public by providing information regarding the services provided by the physician.
• Act as liaison between the patient and the various clinic areas, ancillary and Hospital departments to coordinate activities involved in pre-operative planning and preparation or planned hospitalization.
• Coordinate pre-admission tests, pre-surgery appointments, and required ancillary procedures, and surgery as delegated by the surgeon.
• Ensure a complete medical record is present at the time of patient visit, admission, and/or procedure including procurement of records as warranted from referring provider(s).
• Facilitate the flow of documents between patient, providers and payers.
• Provide prompt and accurate surgery scheduling, authorization for services through to timely billing.
• Act as the clinic’s medical assistant during clinic hours performing the job functions consistent with the medical assistant including: obtaining patient medical history, vital signs, chart preparation, medication reconciliation, patient allergens, and assisting with medical examinations, performing routine specialized procedures, such as suture/staple removal and dressing changes and phlebotomy as needed.
• Clean and stock exam rooms and change sheets on exam tables after each patient.
• Establish contact with existing, newly diagnosed, potential, or referred patients by facilitating access to surgeon, educational materials and communication with care providers.
• Follow up calls to patients after surgery to document their progress and optimize the patient experience.
• Use critical thinking skills to troubleshoot patient issues or concerns.
• Constant monitoring of schedules and patient flow during clinic to ensure maximum efficiency/organization.
• Clean and sterilize equipment using approved techniques.
• Perform administrative duties to include but not limited to: collection of past due balances and prepayments when scheduling surgery, scheduling appointments, procedures, and surgeries, pre-cert procedures, insurance verification, data entry, posting charges.
• Complete insurance, disability, and FMLA forms in a timely manner.
• Implement and maintain OSHA education and guidelines.
• Actively pursue appropriate continuing education and certifications.

Experience: 

Required:

• 2 years of relevant experience in a clinical setting

Preferred:

• 1 year of surgical and Orthopaedic experience

Education: 

 

Required:

• High School Diploma or equivalent

Preferred:

• Education required for nursing licensure

Special Qualifications: 

 

Required:

• BLS certification from American Heart Association or American Red Cross
• Must be able to work independently and have working knowledge of HIPAA requirements.
• Effective communication and interpersonal skills.
• Excellent critical thinking skills.
• Excellent customer service experience.
• Knowledge of the health care field and medical specialty.
• This position may require travel to and from satellite clinics as assigned. Please note, if assigned for travel, this position will require a valid driver’s license and satisfactory Motor Vehicle Record upon hire (MVR will be screened on an annual basis).

 

Preferred:

• Current state nursing license (LPN or RN)

The Hughston Clinic, The Hughston Foundation, The Hughston Surgical Center, Hughston Clinic Orthopaedics, Hughston Medical, and Jack Hughston Memorial Hospital participate in E-Verify. This company is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.