About us:
Hughston Clinic Orthopaedics has an exciting opportunity to join our family as a Patient Care Coordinator at our Skyline Trauma clinic.

At Hughston Clinic Orthopaedics, we put patients first. For over 76 years, Hughston has remained committed to providing high quality patient care. We have several locations in Nashville and the surrounding cities in Middle Tennessee.

Our mission is to provide world-class service for all our patients. We strive to be the best provider in orthopedic care, and continue to support and encourage our patients to resume a more active lifestyle. We are looking for candidates who put the needs of patients above all else, are ethical and honest, treat everyone with dignity and courtesy, and do the right things in the right way.

Hughston offers competitive pay plus comprehensive benefits, including Medical, Dental, Vision, Paid Time Off, Holiday Pay and more. Our 401(k) plan provides a company safe harbor contribution to help you get started in saving for your retirement.

Position Goal:

The Patient Care Coordinator works under the general direction of a physician utilizing communication and management skills to coordinate seamless care delivery for patients. Will act as a patient advocate to assure the patient's access to health care during their entry into and through the services of the clinic.

Position Responsibilities:

• Acts as the liaison for referring practices for ease in access and integration of patients into the elective hip practice of the surgeon
• Acts as contact for clinic providers, patients and family, outside agencies, outside staff and general public by providing information regarding the services provided by the physician
• Acts as liaison between the patient and the various clinic areas, ancillary and Hospital departments to coordinate activities involved in pre-operative planning and preparation or planned hospitalization
• Coordinate pre-admission tests, pre-surgery appointments, and required ancillary procedures, and surgery as delegated by the surgeon
• Ensure a complete medical record is present at the time of patient visit, admission, and/or procedure including procurement of records as warranted from referring provider (s)
• Facilitate the flow of documents between patients, providers and payers
• Provides prompt and accurate surgery scheduling, authorization for services through to timely billing
• Acts as the elective clinic medical assistant during clinic hours performing the job functions consistent with the medical assistant including: obtain patient medical history, vital signs, chart preparation, medication reconciliation, patient allergens, and assist with medical examinations Performs routine specialized procedures, such as suture / staple removal and dressing changes as needed
• Clean and stock exam rooms and change sheets on exam tables after each patient
• Establishes contact with existing, newly diagnosed, potential, or referred patients by facilitating access to surgeon, educational materials and communication with care providers
• Follow up calls to patients after surgery to document their progress and optimize the patient experience
• Uses critical thinking skills to troubleshoot patient issues or concerns
• Maintain accurate and strict confidentiality of patient information in electronic and/or manual systems as established by the appropriate protocols, regulations, and policies
• Constant monitoring of schedules and patient flow during clinic to ensure maximum efficiency/organization
• Clean and sterilize equipment using approved techniques
• Perform administrative duties to include but not limited to: collection of past due balances and prepayments when scheduling surgery, scheduling appointments, procedures, and surgeries, pre-cert procedures, insurance verification, data entry, posting charges.
• Completion of insurance, disability, and FMLA forms in a timely manner.
• Utilize effective communication skills (written and verbal) interacting with co-workers, other clinic employees, supervisors, and outside vendors.
• Promote Hughston Trauma’s role in the community by greeting and interacting with all patients, families, visitors, vendors, and guests in a courteous and respectful manner.
• Provides support or relief for other staff as needed.
• Demonstrates confidentiality in all aspects to include both patient and non-patient issues.
• Reflect Hughston Trauma’s values and is sensitive to Hughston Trauma’s ethical and compliance principals in his/her daily activities.
• Promote resolution of concerns and conflict by routing through correct mechanism or resolving the situation.
• Able to prioritize daily functions/tasks.
• Display a willingness to put forth effort in problem solving.
• Other duties as assigned.
• Actively pursue appropriate continuing education and certifications.

Experience:

Required:

• Two (2) years of relevant experience in a clinical setting

Preferred:

• One (1) year of surgical and Orthopaedic experience

Education:

Required:

• High School Diploma or equivalent

Preferred:

• Education required for nursing licensure.

Special Qualifications:

Required:

• Valid Driver's license, satisfactory motor vehicle report (MVR) and proof of insurance required for position on-boarding.
• Annual MVR may be required per policy and procedure; background reports may be ran as needed throughout the course of employment.
• Basic Life Support (BLS) certification through American Heart Association or American Red Cross.
• Must be able to work independently and have working knowledge of HIPAA requirements.
• Excellent critical thinking skills.
• Excellent customer service experience.
• Knowledge of the health care field and medical specialty.

Preferred:

• Current Tennessee state nursing license (LPN or RN)

The Hughston Clinic, The Hughston Foundation, The Hughston Surgical Center, Hughston Clinic Orthopaedics, Hughston Medical, and Jack Hughston Memorial Hospital participate in E-Verify. This company is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.